How to contact us, The Plate Lady of Tampa Bay, Florida

Contact The Plate Lady!

What's On This Page:

Getting Collectibles Information | Emailing Us |Ordering

Please Inquire Notes

If you see a note that says 'Please Inquire About Availability' it means we may or may not have that item in stock. You are welcome to send us an Email to see if that item is back in stock yet and/or to request that we put you on our notification list, so we can let you know when we do get it back in.

You are also welcome to ask us to put you on a notification list for plates we do not have already listed, so we may email you when they come in. We get new listings everyday, so do not hesitate to ask.

Ordering
To use our secure order form for orders, just click on the 'Add To Cart' link next to the item you wish to order and you will be taken to our online order form. Any personally identifiable information will be entered on a secure page and encrypted before transmission to a secure Cisco Server, where it will be kept only temporarily until retrieved.

If you feel uncomfortable with ordering online, you can call in your order to us Monday - Friday 10 am - 5 pm Eastern Standard Time.

We apologize for not being able to give our phone number here. This is necessary to eliminate calls from phone-sales spammers and telemarketing companies that would take up the valuable time we would rather devote to excellent customer service.

You can find our phone number on SuperPages.com under Plate Lady.

We accept Visa, Mastercard, Discover, and American Express. We also accept Visa or MasterCard Check Cards. Unfortunately we cannot accept PayPal or checks at this time. Money orders can be accepted with phone orders only, due to the need to estimate shipping costs before a total can be given.

***Shipping charges cannot be refunded on orders that are returned to us undelivered, therefore, a working phone number where the delivery service can reach you, if necessary, is required.

A monitored email address is also required so we can send an automated email confirmation to you. Reviewing this confirmation will ensure that the information you gave us was accurate. If you notice that you typed in the wrong information, please reply to that email with your corrections ASAP.

INTERNATIONAL SHIPPING: Due to the high cost of shipping, we are now limiting the amount of cross-border and overseas shipping we do. If you have an account with either UPS or FedEx and can charge your overseas or cross-border shipping costs to your own account, then contact us at mailbox@theplatelady.com for instructions on how to place your order. Otherwise, we apologize for the inconvenience, but we cannot ship to your overseas or cross-border address.

We are shipping to Canada at this time, however, please be aware that Canada is imposing a Goods and Services Tax (GST) and a Canadian Provincial Sales Tax (CPT) or Quebec Sales Tax (QST) on all items shipped from the USA to Canada. In Provinces with a Harmonized Sales Tax (HST) a flat rate tax is charged instead.

Some Canadian shipments are subject to customs fees, which must be paid along with the sales tax at the time of delivery. We have no way to pay those fees in advance for our customers.

Getting Collectibles Information

We get daily requests for appraisals and information about collectibles. It is extremely hard to find good sources of information about collectibles and we want to respond to that need. Our company was founded on the love of collecting and we feel a responsibility to make sure collectors have access to the information they need, to build a valuable collection. That's why we leave reference pictures on our web site, even when we do not have those collectibles for sale. Just being able to quickly see what other plates were made and who made them, is a valuable tool. The search box we placed at the bottom of each page is also a good tool for finding specific artists and/or series. We do try to help with other information when we can but because The Plate Lady had a stroke last year, she is no longer able to help us find that information for you. Therefore, we may not be able to help you identify collectibles that are not already listed on our web site We apologize for that inconvenience.

Emailing Us

Please Note: We report all unsolicited spam emails that we receive. If you are collecting Email addresses for that purpose, your IP address will be sent to the authorities and thereafter all further emails from you will be blocked.

On The Other Hand:

We love hearing from our customers!

Don't ever hesitate to drop us an Email at anytime. Your questions, comments, suggestions, and especially positive feedback, are most welcome.

You can Email us at mailbox@theplatelady.com

Email is checked several times daily and we do our best to respond within 24 hours, but due to the frequent severe weather and power outages here in Florida it may take up to 48 hours or longer.

Please note: We are a Retail Company that sells to consumers. We do not read unsolicited sales emails and we are not a wholesale distributor. Your Email will be deleted immediately by our Email software, and not answered, if it contains any unrequested sales solicitations, attachments, spam, or viruses.

***Please do not send us attachments unless we request them from you after your initial contact with us. It is our policy to never open unrequested email attachments.

If you do not hear back from us within 24-48 hours, it may be possible that your spam-blocker has blocked our reply. This can happen because we use a different email address to reply to you, that we do not publish on the web for privacy reasons. You may use that new email address for future communications with us but if you use it to spam us, we will block your future attempts to contact us at that email address. This is necessary to separate spam from our customer's emails, so that we do not have to search through mountains of spam to find email from our customers.

It could also be possible that our spam blocker deleted your message and it was not read by our staff. This could have happened if you were trying to sell us something we were not interested in buying or because your email contained an attachment. We cannot reply to every sales solicitation we get and still focus on excellent customer service.

Another reason we may not have replied to you is that you may have typed in the wrong Email address or replied to an email from us with an outdated address that we have deleted. Please make sure your message went through and was not returned undelivered.

We change our contact Email address frequently, due to the need to delete mailboxes with spam overloads, so please re-check this page for our current Email address before attempting future communications.

Thank You for your understanding and patience.

We hope you enjoy shopping with
The Plate Lady of Tampa Bay!

Emailing Us | Please Inquire Notes | Notes on Ordering

E-Mail A Friend About Our Site

The Web The Plate Lady

http://www.theplatelady.com